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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer...
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John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...
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The "half-percent" – the most destructive, the most obstructionist, and the most difficult and antisocial among us. While much of the world works toward relatively common...
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Lack of fresh water and sanitation is already widely known to be one of the leading causes of global mortality. However, the hidden cost of running out of water goes a...
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During this session we review the top five priorities that will help CIOs develop resilience to better confront the uncertainty and volatility of the year ahead, with a...
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