Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...

Technical Debt Business Impact Analysis Tool

Use this tool to estimate business impact and prioritize critical technical debt.

Service Cost Cheat Sheet for Azure

Document cost factors by cloud service.

Cloud Cost Management Worksheet

Document your cloud cost management processes and procedures.

Cloud Cost Management Capability Assessment

Assess your organization's cloud cost management capabilities.

Cloud Operations Activities Assessment

Prioritize cloud operations activities, identify maturity gaps, and conduct a RACI analysis.

Roadmap Tool

Use this lightweight tool to prioritize and track timelines, owners, progress, and more for action items and projects.

Infrastructure Roadmap Tool

This tool visualizes your portfolio of Infrastructure projects.
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