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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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Communicate the business impact of technical debt and different options to address it.
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Document your cloud cost management policies.
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Define cloud cost management terms.
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Document cost factors by cloud service.
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Document your process for right-sizing.
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Document your workflow for purchasing commitment discounts.
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Document owners, timelines, and next steps to improve your cloud cost management capabilities.
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Example organizational sketches for common IT operating models with a focus on IT Operations roles.
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