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Technology Services/MSP
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
- Industry-Specific Research
- Reference Architectures
- Industry Trends
- Top Technologies
Monthly Community Forums
- Monthly Executive Collaboration
- Peer-to-Peer Knowledge Sharing
- High-Impact Discussion Topics
Industry-Specific Advisory Services
- Digital Transformation
- Linking Business & IT Value Maps
- Advisory Assistance to Help You Build Your IT Strategy
- Peer Benchmarking
Executive Roundtable Events
Technology Services MSP Roundtable
Select Track
Background &
Overview
Executive
Roundtable
Action
Plan
Industry Roundtable Events
The Industry Roundtable Events are sessions hosted each month for 8 to 15 industry peers to discuss the
most pressing topics impacting IT departments in their industry and share their experiences. Each
session is facilitated by an industry analyst and supported by our tailored research.
Click an
experience track to learn more about the research, Roundtables, and action plan for each topic.
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry
Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry
Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources.
Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
1
Business-Aligned IT Strategy
Strategy Alignment
Technology Services/MSP IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
Strategy Alignment
Technology Services/MSP Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the Technology Services/MSP industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
2
Top Industry Trends
Top Trends
Technology Services/MSP Technology Vendor Consolidation Report
- The MSP software market is now made up of supermarket vendors, not point solution vendors. When a customer chooses a solution from a vendor, they are choosing the whole family. This makes it hard to select a partner in the first place and switch vendors later on.
- Learn about how technology vendor consolidation affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
Technology Services/MSP Continued Rise of Ransomware Report
- Ransomware is the leading IT security threat, exacerbated by the increase of people working from home and the proliferation of vulnerable endpoints.
- Learn about how the continued rise of ransomware affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
3
Industry Benchmarking
Peer Benchmarking
Technology Services/MSP IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
Peer Benchmarking
Technology Services/MSP IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical information to understand how to position your IT team to be more effective.
Peer Benchmarking
Technology Services/MSP IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they’re receiving from IT.
- Understand important common focus areas to address and gain insights into how your team aligns with other Technology Services/MSP IT teams.
4
Core Industry Technologies & Software Selection
Core Industry Technologies
Technology Services/MSP Remote Monitoring and Management Report
- Remote monitoring and management (RMM) tools are becoming more critical than ever because they consolidate many features that were once deployed individually. Expanding from the core feature of proactive monitoring and alerting, the modern RMM now handles backups, remote control, and endpoint security features.
- Learn about what remote monitoring and management is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
Technology Services/MSP Professional Services Automation Report
- Technology Services/MSP firms are comprised of a series of project and service delivery workflows that need to fit together seamlessly. This is where professional services automation (PSA) comes in.
- Learn about what PSA is, the state of the market, key features and functions, and leading vendors in the space to understand how it can transform your IT strategy and ability to deliver.
Latest Technology Services/MSP Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Cloud Service Provider Partner Program Comparison
Date published
December 9, 2021
Authors:
In this storyboard, we have compared the partner program of the top three cloud service providers (AWS, Microsoft, Google), helping IT service providers to choose the partner(s) that aligns most with their business objectives and strategy and client requirements.
What To Keep in Mind When Looking To Secure ARP Funding for Modernization
Date published
May 28, 2021
Author:
With the announcement of the American Rescue Plan (ARP), new funding has become available for technology modernization. Know what you need to prepare and do to successfully apply for funding.
How MSPs Can Benefit From the Fight for Freedom and Democracy Within Data Analytics and AI
Date published
January 28, 2021
Author:
MSPs and outsourced service desks will be disrupted by improvements in data science, business intelligence, data analytics, machine learning, and artificial intelligence. Prepare now by improving your CMDB and your data.
3D Print Success in Manufacturing
Date published
August 22, 2018
Author:
Additive manufacturing (3D printing) can benefit companies that need to produce low-volume batches or reduce the number of components in a part; those use cases continue to grow as the technology is further refined. Recent trends in product personalization demand will see to it that this manufacturing method becomes a staple at many companies.
Help Your Road Warriors With Citrix ShareFile
Date published
March 23, 2018
Author:
Make road warriors’ and client-facing workers’ lives easier with ShareFile.
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
Technology Services/MSP Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.