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Spread Best Practices With an Agile Center of Excellence

Facilitate ongoing alignment between Agile teams and the business with a set of targeted service offerings.

  • Your organization is looking to create consistency across all Agile teams to drive greater business results and alignment.
  • You are seeking to organically grow Agile capabilities within the organization through a set of support structures and facilitated through shared learning and capabilities.

Our Advice

Critical Insight

  • Social capital can be an enabler, but also a barrier. People can only manage a finite number of relationships; ensure that the connections the Center of Excellence (CoE) facilitates are purposeful.
  • Don’t over govern. Empowerment is critical to enable improvements; set boundaries and let teams work inside them with autonomy.
  • Legitimize through listening. A CoE will not be leveraged unless it aligns with the needs of its users. Invest the time to align with the functional expectations of your Agile teams.

Impact and Result

  • Create a set of service offerings aligned with both corporate objectives and the functional expectations of its customers to ensure broad support and utility of the invested resources.
  • Understand some of the cultural and processual challenges you will face when forming a center of excellence, and address them using Info-Tech’s Agile adoption model.

Spread Best Practices With an Agile Center of Excellence Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should build an Agile Center of Excellence, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Strategically align the Center of Excellence

Create strategic alignment between the CoE and the organization’s goals, objectives, and vision.

2. Standardize the Center of Excellence’s service offerings

Build an engagement plan based on a standardized adoption model to ensure your CoE service offerings are accessible and consistent across the organization.

3. Operate the Center of Excellence

Operate the CoE to provide service offerings to Agile teams, identify improvements to optimize the function of your Agile teams, and effectively manage and communicate change.

Member Testimonials

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Guided Implementation




Onsite Workshop: Spread Best Practices With an Agile Center of Excellence

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Determine Vision of CoE

The Purpose

  • Create strategic alignment between the CoE and the organization’s goals, objectives, and vision.
  • Understand how your key stakeholders will impact the longevity of your CoE.
  • Determine your CoE structure and staff.

Key Benefits Achieved

  • Top-down alignment with strategic aims of the organization.
  • A set of high-level use cases to form the CoE’s service offerings around.
  • Visualization of key stakeholders, with their current and desired power and involvement documented.




Identify and prioritize organizational business objectives.

  • Prioritized business objectives

Form use cases for the points of alignment between your Agile Center of Excellence (ACE) and business objectives.

  • Business-aligned use cases to form CoE’s service offerings

Prioritize your ACE stakeholders.

  • Stakeholder map of key influencers

Module 2: Define Service Offerings of CoE

The Purpose

  • Document the functional expectations of the Agile teams.
  • Refine your business-aligned use cases with your collected data to achieve both business and functional alignment.
  • Create a capability map that visualizes and prioritizes your key service offerings.

Key Benefits Achieved

  • Understanding of some of the identified concerns, pain points, and potential opportunities from your stakeholders.
  • Refined use cases that define the service offerings the CoE provides to its customers.
  • Prioritization for the creation of service offerings with a capability map.




Classified pains and opportunities.

  • Classified pains and opportunities

Refine your use cases to identify your ACE functions and services.

  • Refined use cases based on pains and opportunities identified during ACE requirements gathering

Visualize your ACE functions and service offerings with a capability map.

  • ACE Capability Map

Module 3: Define Engagement Plans

The Purpose

  • Align service offerings with an Agile adoption model so that teams have a structured way to build their skills.
  • Standardize the way your organization will interact with the Center of Excellence to ensure consistency in best practices.

Key Benefits Achieved

  • Mechanisms put in place for continual improvement and personal development for your Agile teams.
  • Interaction with the CoE is standardized via engagement plans to ensure consistency in best practices and predictability for resourcing purposes.




Further categorize your use cases within the Agile adoption model.

  • Adoption-aligned service offerings

Create an engagement plan for each level of adoption.

  • Role-based engagement plans

Module 4: Define Metrics and Plan Communications

The Purpose

Develop a set of metrics for the CoE to monitor business-aligned outcomes with.

Key Benefits Achieved

The foundations of continuous improvement are established with a robust set of Agile metrics.




Define metrics that align with your Agile business objectives.

  • Business objective-aligned metrics

Define target ACE performance metrics.

  • CoE performance metrics

Define Agile adoption metrics.

  • Agile adoption metrics

Assess the interaction and communication points of your Agile team.

  • Assessment of organizational design

Create a communication plan for change.

  • CoE communication plan

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Strategically align the Center of Excellence
  • Call #1 - Align your ACE with the business.
  • Call #2 - Align your ACE with its users.

Guided Implementation #2 - Standardize the Center of Excellence’s service offerings
  • Call #1 - Dissect the key attributes of Agile adoption.
  • Call #2 - Form engagement plans for your Agile teams.
  • Call #3 - Discuss effective ACE metrics.

Guided Implementation #3 - Operate the Center of Excellence
  • Call #1 - Conduct a baseline assessment of your Agile environment.
  • Call #2 - Interface ACE with your change management function.
  • Call #3 - Build a communications deck for key stakeholders.


Alex Ciraco


  • Paul Blaney, AVP of Delivery Transformation, TD Bank
  • John Munro, President, Scrum Masters Inc.
  • Doug Birgfeld, Senior Partner, Agile Wave
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