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Simplify Remote Deployment With Zero-Touch Provisioning

Adopt zero-touch provisioning to provide better services to your end users.

Provide better end-user device support to a remote workforce:

  • Remain compliant while purchasing, deploying, supporting, and decommissioning devices.
  • Save time and resources during device deployment while providing a high-quality experience to remote end users.
  • Build a set of capabilities that will let you support different use cases.

Our Advice

Critical Insight

  • Zero-touch is more than just deployment. This is more difficult than turning on a tool and provisioning new devices to end users.
  • Consider the entire user experience and device lifecycle to show value to the organization. Don’t forget that you will eventually need to touch the device.

Impact and Result

Approach zero-touch provisioning and patching from the end user’s experience:

  • Align your zero-touch approach with stakeholder priorities and larger IT strategies.
  • Build your zero-touch provisioning and patching plan from both the asset lifecycle and the end-user perspective to take a holistic approach that emphasizes customer service.
  • Tailor deployment plans to more easily scope and resource deployment projects.

Simplify Remote Deployment With Zero-Touch Provisioning Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should adopt zero-touch provisioning, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Design the zero-touch experience

Design the user’s experience and build a vision to direct your zero-touch provisioning project. Update your ITAM practices to reflect the new experience.

2. Update device management, provisioning, and patching

Leverage new tools to manage remote endpoints, keep those devices patched, and allow users to get the apps they need to work.

3. Build a roadmap and communication plan

Create a roadmap for migrating to zero-touch provisioning.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Design the zero-touch experience
  • Call #1 - Assess use cases, and scope requirements, objectives, and specific challenges for zero-touch.
  • Call #2 - Define the zero-touch experience and how it can be implemented.
  • Call #3 - Update hardware asset management workflows.

Guided Implementation #2 - Update device management, provisioning, and patching
  • Call #1 - Identify device management requirements and supporting technology.
  • Call #2 - Build a provisioning and patch management plan.

Guided Implementation #3 - Build a roadmap and communication plan
  • Call #1 - Roadmap the zero-touch initiative and build a stakeholder communication plan.


Benedict Chang

Ken Weston


  • Markus Trinker, Head of Global IT, Victorinox
  • Roger Betschart, Heat of IT Operations & Engineering, Victorinox
  • Sandi Conrad, Senior Research Director, Info-Tech Research Group
  • Richard Fortin, Infrastructure Manager, Info-Tech Research Group
  • Justin Waelz, Senior Network and Systems Administrator, Info-Tech Research Group
  • Jimmy Tom, Research Director, Info-Tech Research Group
  • Allison Kinnaird, Research Director, Info-Tech Research Group
  • 14 anonymous contributors
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