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Prepare People Leaders for the Hybrid Work Environment

Set hybrid work up for success by providing people leaders with the tools they need to lead within the new model.

  • Hybrid work at this scale has not been seen before, and it comes with unique challenges around maintaining social connection, communicating effectively, and ensuring inclusion of all employees.
  • These challenges can be overcome with effective people leaders, however effective people leadership in a hybrid working environment looks different than it did in the office. People leadership behaviors and practices must change if hybrid work is to be successful.

Our Advice

Critical Insight

  • Hybrid work at this scale is still new and will take time to finesse. While everyone has a role to play in its success, the role of people leaders is particularly important. Enable successful hybrid work by providing people leaders with the necessary support to lead effectively, promote teamwork, and foster connection in a hybrid environment.

Impact and Result

  • Build a resource toolkit for people leaders to support them in shifting their behavior and practices in a way that is conducive to hybrid work, mitigates challenges, exemplifies cultural values, and drives results.
  • Provide resources that help people leaders lead effectively, promote teamwork, and foster connection in a hybrid environment.
  • Identify pain points of hybrid work that people leaders can impact, and tailor the resources to address those needs.
  • Continually monitor the success of the toolkit and of hybrid work in general. Iterate and adjust as required to successfully enable hybrid work.

Prepare People Leaders for the Hybrid Work Environment Research & Tools

1. Identify the current state of pain points

Identify hybrid people leadership pain points with existing survey data and additional feedback, then set goals and metrics to assess the hybrid work toolkit effectiveness.

2. Create the hybrid work toolkit

Select resources that support key hybrid work success factors and create a customized toolkit to support people leaders.

3. Prepare to adjust to new challenges

Outline logistics, create an action plan, and document communications. Evaluate the success and iterate the toolkit or hybrid model if necessary.

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What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 4 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Identify the current state of pain points
  • Call #1 - Review data and discuss current state of people leadership pain points.
  • Call #2 - Establish goals and metrics.

Guided Implementation #2 - Create the hybrid work toolkit
  • Call #1 - Discuss and identify resources that address relevant people leadership pain points.

Guided Implementation #3 - Prepare to adjust to new challenges
  • Call #1 - Prepare to launch the toolkit by reviewing change management tactics and key communications.


Talia Speigel

Connie Wu


  • Alacia Goodbrand – Director, Culture and Transformation, CPA Canada
  • Ali Caravella – Partner, WRK/360
  • Beth Kanter – Author and Trainer
  • Ceil Tilney – Senior Director, GTM Enablement, Grand Rounds
  • Denise Brouder – Founder & CEO, SWAYworkplace
  • Eimear Marrinan – Director of Culture, HubSpot
  • Jenny Dearborn – Chief People Officer, Klaviyo
  • Mark Oehlert – Innovation Success Manager, Amazon
  • Olga Novikova – Manager, Talent Development, CPA Canada
  • Sheela Subramanian – Vice President, Future Forum at Slack
  • Susan Gregory – Founder & CEO, Best Work Yet
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