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This phase of the blueprint Build a Better Manager will help you deliver practical training in performance management skills to first-time IT managers.
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Use this customizable guide to facilitate manager training in performance management.
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Use this participant workbook in conjunction with the Performance Management Facilitation Guide to deliver training to first-time IT managers.
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Senior leaders need to understand their return on investment in terms of business outcomes. However, typical IT metrics do not resonate with the executive leadership. IT...
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Setting meaningful employee performance measures is a critical component of performance management. Set employees up for success by implementing measures that are...
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Effective employee measures are a key element of any organization’s performance management program. However, finding the right mix of measures to accurately capture...
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The Employee Performance Measures Template provides an all-in-one tool for tracking your departmental goals, employee performance measures, reporting requirements, and...
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Developing employee performance measures may seem like a daunting task for many time-strapped department heads and managers. This handout provides a concise yet...
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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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