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Use this template to build your business case and get everyone on board with your AIOps initiative. This template can be used to prepare an executive presentation.
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1
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Product groups are under pressure to align the value they provide with the organization’s goals and overall vision. For the groups that struggle, we see two situations:...
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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6
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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3
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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1
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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5
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Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile...
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Private Equity & Venture Capital Industry Enterprise Performance Management Report & Review
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