Tagged - metrics

AIOps Project Summary Template

Use this template to build your business case and get everyone on board with your AIOps initiative. This template can be used to prepare an executive presentation.

Webinar: Make Your Digital Product Vision More Than Just a Dream

Product groups are under pressure to align the value they provide with the organization’s goals and overall vision. For the groups that struggle, we see two situations:...

Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...

Chatbot POC Metrics Tool

Use this tool to record the metrics necessary to manage the success of your chatbot.

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...

Standardize the Service Desk – Phases 1-4

Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile...

Private Equity and Venture Capital Enterprise Performance Management Report

Private Equity & Venture Capital Industry Enterprise Performance Management Report & Review
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us