Tagged - ITSM

Ticket Analysis Report

Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.

Service Desk Ticket Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.

Analyze Your Service Desk Ticket Data – Phases 1-3

Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.

Analyze Your Service Desk Ticket Data – Executive Brief

Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...

Analyze Your Service Desk Ticket Data

Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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End-User Device Management Standard Operating Procedure

This template, from the blueprints Pave the Road to Unified Endpoint Management and Simplify Remote Deployment With Zero-Touch Provisioning, will help you define the...

Service Desk Future Trends Storyboard

Read through this mini-blueprint to learn the impact of the COVID-19 pandemic on service desk operations and the key initiatives to facilitate help desk agent work and...

Service Desk Future Trends

Due to the 2020 pandemic, millions of workers were forced to work remotely, and this has now become the new model of work for many businesses. In this research, we have...

Service Definition Checklist

Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.

ITAM Demonstration Script Template

Create a demo script to let vendors know what functions are important for your team.
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