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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...
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Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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This template, from the blueprints Pave the Road to Unified Endpoint Management and Simplify Remote Deployment With Zero-Touch Provisioning, will help you define the...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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