Make the Case for a Room-as-a-Platform Initiative

• Identify: As a methodology, strategic foresight flows from identifying signals to clustering the signals together to form trends and uncover what is driving them to determine which strategic initiatives are most likely to lead to success on an industry level.
• Prioritize: Further customize the scores to your hotel by tailoring the generalized weightings on an organization-specific level and determining the relevancy and timing for your hotel. By doing so, your hotel can determine which trend and technology to prioritize for your room-as-a-platform initiative.
• Persuade: After establishing what trend and technology to prioritize, develop a minimum viable business case with the help of the trends report elements to make the case for stakeholders.

2020 Hospitality Trend Report

With the insights provided in this Hospitality Trend Report, making sound decisions about which technologies can provide a competitive edge and generate revenue for those in hospitality is possible.

Hospitality Communications Market Trends & Buyer's Guide

• Meet key corporate objectives and demonstrate real ROI enabled through a strategic hospitality communications approach.
• Be aware of key hospitality communications laws, requirements, and rating criteria.
• Maximize your investment by selecting a telephony solution that is adaptive to future innovations and compatible with existing needs.

2019 Gaming IT Benchmark Report

• Use the data and analysis from Info-Tech’s 2019 Gaming IT Benchmark Report to inform your IT strategic plan, organizational design, and security priorities.
• Understand which practices have the biggest impact on overall IT performance.
• Benchmark the your integrated casino resort IT's effectiveness and maturity against your peers.

2018 Casino IT Benchmark Report

• Use the data and analysis from Info-Tech's 2018 Casino IT Benchmark Report to inform your IT strategic plan, organizational design, and security priorities.
• Understand which practices have the biggest impact on overall IT performance.
• Benchmark your integrated casino resort IT effectiveness and maturity against your peers.

Employee Safety Devices: Preparation and Selection

• ESDs empower employees to feel safer during emergency situations and increase the efficiency with which those employees can be located in times of duress.
• Properties that already have an IoT platform or are considering implementing one will have the advantage of already establishing the right network components associated with ESDs.
• Make an informed choice on which vendor will meet the needs of every stakeholder involved in the selection process.

Vendor Landscape: Food & Beverage Point of Sale Solution

• Understand what’s new in the POS market.
• Evaluate prominent and trend-setting vendors and products against your enterprise needs.
• Determine which products are most appropriate for particular use cases and scenarios.

Vendor Landscape: Digital Signage Software

• Digital signage solutions generate 2-5 times more impressions than static signs and when screens are strategically located throughout major guest traffic areas. When combined with smartphone technology to provide coupons, venue information, events, show times, menus, etc. operators can deliver unparalleled opportunities for creativity and guest experience innovation. Shortlist the solutions based on your feature requirements, paying close attention to prioritized advanced features and usage scenarios.
• Save time and money by using Info-Tech’s Vendor Landscape to understand what’s new in the digital signage, or digital out-of-home (DOOH), market for gaming, hotel, restaurant, and entertainment enterprises, and compare and contrast the major digital signage vendors.
• Shortlist the solutions based on your feature requirements, paying close attention to point of sale (POS), meeting and event management, and casino management system (CMS) integrations, transactional data flows, and hardware requirements.

Vendor Landscape: Video Surveillance

• Meet regulatory compliance obligations for game protection while demonstrating real ROI through point-of-sale fraud prevention and enhanced business operation insights.
• Provide a safer and more secure environment for your customers without inconveniencing and disrupting their gaming and hospitality experience.
• Improve threat identification and reduce operator fatigue by choosing the right solution that can leverage innovative analytic technologies.
• Maximize your investment by selecting a solution that is adaptive to both future innovations and compatible with existing analog technologies.

Vendor Landscape: Business Intelligence for Gaming, Hospitality, and Leisure

• Understand what’s new in the GHRC BI market.
• Shortlist top BI vendors and their products based on requirements and use cases specific to the gaming and hospitality industry.
• Save time and money by using Info-Tech’s Vendor Landscape to compare and contrast the major GHRC BI vendors, and then create a shortlist of the most appropriate vendors.

Vendor Landscape: Self-Service Kiosks

• Save time and money by using Info-Tech’s Vendor Landscape to understand what’s new in the self-service kiosk market for gaming, hotel, restaurant, and entertainment enterprises and compare and contrast the major self-service kiosk vendors.
• Shortlist the solutions based on your feature requirements, paying close attention to point of sale (POS) and casino management system (CMS) integrations, transactional data flows, and hardware requirements.

Vendor Landscape: CRM Suites for Gaming, Hospitality, and Leisure

• Understand what’s new in the GHRC CRM market.
• Shortlist top CRM vendors and their products based on requirements and use cases specific to the gaming & hospitality industry as well as newer trends such as social and mobile.
• In particular, pay close attention to the social component of sales, marketing, and customer service management feature sets.
• Save time and money by using Info-Tech’s Vendor Landscape to compare and contrast the major GHRC CRM vendors and then create a shortlist of the most appropriate vendors.

Modernize Lottery Channels Through iLottery Selection

• Determine the health of your current operations and processes as the first step towards your iLottery implementation.
• Ensure your organization has examined potential risks and considerations when executing iLottery and has identified manageable solutions to conquer these hurdles.
• Select an iLottery vendor and strategy that will be well received by the organization and your stakeholders: players, retailers, and legislators.

Vendor Landscape: Casino Management Systems

• Shortlist top CMS vendors and their products based on requirements for trends such as mobile, bonusing, and server-based gaming.
• Save time and money by using Info-Tech’s Vendor Landscape to compare and contrast the major CMS vendors, and then create a shortlist of the most appropriate vendors.

Select a Casino Table Games Scheduling Solution

• Business volumes can inform the optimum number and arrangement of table games. However, IT can expect pushback from operational managers who feel that the forecasted solution rubs against their knowledge and experience.
• Cost consciousness is a top priority for casinos. Even though a workforce planning strategy requires investment in operational capabilities and applications, reducing inefficiencies should show tangible and intangible benefits in the long term.

Vendor Landscape: Mobile Gaming Platforms

• Shortlist the solutions based on your budget and feature requirements, paying close attention to integration and marketing capabilities.
• Save time and money by using Info-Tech’s Vendor Landscape to compare and contrast the major mobile gaming platform vendors, and then create a shortlist of the most appropriate vendors.

Select a Casino Anti-Money-Laundering Compliance Solution

• Ensure the IT team understands their roles and responsibilities prior to implementation to help ease the transition into this new system.
• Identify the AML requirements for both know-your-customer (KYC) information and transaction monitoring systems.
• Use the accompanying vendor landscape to evaluate the leading products in the market space according to your particular risk-based scenario.

Vendor Landscape: iGaming Platforms

• Shortlist top online casino vendors and their products based on requirements for iGaming trends and existing land-based casino games.
• Save time and money by using Info-Tech’s Vendor Landscape to compare and contrast the major online casino vendors, and then create a shortlist of the most appropriate vendors.

Vendor Landscape: In-Room Tablets

• In-room tablets are used more frequently than mobile applications, garnering anywhere from 40-50 unique page views per guest per day. When combined with the ability to collect and utilize guest data to promote targeted hotel services and amenities through analytics and business intelligence and the ability for hotels to displace traditional printed marketing collateral and improve energy management, hotels are seeing significant ROIs quickly after deployment.
• Save time and money by using Info-Tech’s Vendor Landscape to understand what’s new in the hospitality in-room tablet market and compare and contrast the major vendors.
• Shortlist the solutions based on your feature requirements, paying close attention to integration capabilities particularly with PMS, POS, and in-room control systems.

Vendor Landscape: Revenue Management Systems

• Understand the features and business benefits of using an RMS to support revenue management efforts.
• Determine the integration requirements based on organizational needs to focus product evaluation on the right criteria.
• Assess the current revenue management market and assess its direction.

Vendor Landscape: Housekeeping Automation

• Housekeeping solutions will enable dramatic improvements in housekeeping operations and typically deliver a payback in less than three months through improvements to operational efficiency and effectiveness. Shortlist the solutions based on your feature requirements, paying close attention to forecasting and scheduling, communications, and inputs/constraints to rules and queuing.
• Save time and money by using Info-Tech’s Vendor Landscape to understand what’s new in the housekeeping automation market for gaming, hotel, and resort enterprises and compare and contrast the major housekeeping automation vendors.

Vendor Landscape: Property Management Systems

Vendor Landscape: Door Locks & Access Control

• Provide an enhanced customer experience and increase customer engagement by streamlining door entry and credential distribution.
• Reduce management and operational costs and maximize existing investments in technology and operational efficiencies by choosing the right solution that can leverage existing capabilities and infrastructure.
• Reduce enterprise risk by selecting a solution that will provide a high level of adaptability to future changes and innovations in contactless reader technology.

Vendor Landscape: In-Room Entertainment

• Increase customer engagement by allowing guests to watch their own content and internet subscriptions on the hotel television.
• Provide a personalized customer experience by using the television for targeted advertising and promotions.
• Control TV branding and content from a centralized center through a cloud-based SaaS solution.

Build or Refresh the WLAN

• Gain stakeholder buy-in by making a solid business case for your WLAN build or refresh project by understanding the value it provides to the business.
• Define the business context surrounding the WLAN build or refresh and make sure your technical requirements can satisfy your business requirements.
• Develop a comprehensive request for proposal based on your technical requirements and score your responses using a standard methodology.
• Craft a well-designed network implementation and monitoring process in order to ensure ongoing project success moving forwards.

Outsource Network Management in Gaming & Hospitality

• Follow Info-Tech’s methodology to boost your chances of outsourcing success and reduce network costs, improve network capabilities, gain access to new skills, improve ability to scale, and increase efficiency in internal resource allocation.

Navigate the EMV Liability Shift

• EMV is the first step to a multi-layered approach to protecting cardholder data upon swiping and then processing.
• Preparing for NFC payments (i.e. Apple Pay and Google Wallet) is a part of selecting your EMV solution.
• Make a solid business case for your EMV project by articulating and supporting the value it creates to the organization.
• Define the organizational context for your EMV deployment and make sure your technical requirements can satisfy your business requirements.
• Carefully plan your project prior to deployment to reduce any roadblocks and issues associated with implementation.