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Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Read this Executive Brief to understand how your organization can quickly implement an IT dashboard that leads to action and improved performance.
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This storyboard will help you create an IT dashboard that will give IT leaders a holistic view of how the practices in their department are performing.
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This phase of the Create a Holistic IT Dashboard blueprint will help you identify common IT KPIs that match your organizational goals.
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This phase of the Create a Holistic IT Dashboard blueprint will help you configure the IT Management Dashboard tool available on the Info-Tech website.
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This phase of the Create a Holistic IT Dashboard blueprint will help you create an action plan based on your KPI review to improve performance.
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