Tagged - dashboard

Analyze Your Service Desk Ticket Data

Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Analyze Your Service Desk Ticket Data – Executive Brief

Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...

Analyze Your Service Desk Ticket Data – Phases 1-3

Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.

Service Desk Ticket Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.

Ticket Analysis Report

Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.

Create a Holistic IT Dashboard – Executive Brief

Read this Executive Brief to understand how your organization can quickly implement an IT dashboard that leads to action and improved performance.

Create a Holistic IT Dashboard – Phases 1-3

This storyboard will help you create an IT dashboard that will give IT leaders a holistic view of how the practices in their department are performing.

Create a Holistic IT Dashboard – Phase 1: Choose the KPIs

This phase of the Create a Holistic IT Dashboard blueprint will help you identify common IT KPIs that match your organizational goals.

Create a Holistic IT Dashboard – Phase 2: Build the Dashboard

This phase of the Create a Holistic IT Dashboard blueprint will help you configure the IT Management Dashboard tool available on the Info-Tech website.

Create a Holistic IT Dashboard – Phase 3: Build the Action Plan

This phase of the Create a Holistic IT Dashboard blueprint will help you create an action plan based on your KPI review to improve performance.
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