Create a Holistic IT Dashboard
Mature your IT department by measuring what matters.
- IT leaders do not have a single holistic view of how their 45 IT processes are operating.
- Expecting any single individual to understand the details of all 45 IT processes is unrealistic.
- Problems in performance only become evident when the process has already failed.
Our Advice
Critical Insight
- Mature your IT department by measuring what matters.
- Don’t measure things just because you can; change what you measure as your organization matures.
Impact and Result
- Use Info-Tech’s IT Metrics Library to review typical KPIs for each of the 45 process areas and select those that apply to your organization.
- Configure your IT Management Dashboard to record your selected KPIs and start to measure performance.
- Set up the cadence for review of the KPIs and develop action plans to improve low-performing indicators.
Create a Holistic IT Dashboard Research & Tools
Start here – read the Executive Brief
Read our concise Executive Brief to find out how to develop your KPI program that leads to improved performance.
1. Choose the KPIs
Identify the KPIs that matter to your organization’s goals.
2. Build the Dashboard
Use the IT Management Dashboard on the Info-Tech website to display your chosen KPIs.
3. Create the Action Plan
Use the review of your KPIs to build an action plan to drive performance.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
9.4/10
Overall Impact
$5,339
Average $ Saved
2
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
K+S Potash Canada GP
Guided Implementation
9/10
$2,000
2
Saskatchewan Indian Gaming Authority
Guided Implementation
9/10
$2,000
2
Apex Companies LLC
Guided Implementation
9/10
$4,959
3
McWane, Inc.
Guided Implementation
10/10
$12,399
2
Ricoh Australia (Pty) Ltd.
Guided Implementation
10/10
N/A
3
Clasen Quality Chocolate, Inc.
Guided Implementation
9/10
N/A
5
CLO-OCOL
Guided Implementation
10/10
$1,900
10
Enact
Guided Implementation
9/10
$123K
50
Dart Enterprises Ltd.
Guided Implementation
10/10
$12,399
20
Georgia Institute of Technology
Guided Implementation
10/10
N/A
80
Clark Schaefer Hackett
Guided Implementation
9/10
$12,300
20
Ovid Therapeutics
Guided Implementation
10/10
$50,000
50
Aerovironment, Inc.
Guided Implementation
10/10
$12,395
20
Onsite Workshop: Create a Holistic IT Dashboard
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Identify What to Measure (Offsite)
The Purpose
- Determine the KPIs that matter to your organization.
Key Benefits Achieved
- Identify organizational goals
- Identify IT goals and their organizational goal alignment
- Identify business pain points
Activities
Outputs
Identify organizational goals.
Identify IT goals and organizational alignment.
Identify business pain points.
- List of goals and pain points to create KPIs for
Module 2: Configure the Dashboard Tool (Onsite)
The Purpose
- Learn how to configure and use the IT Management Dashboard.
Key Benefits Achieved
- Configured IT dashboard
- Initial IT scorecard report
Activities
Outputs
Review metrics and KPI best practices.
Use the IT Metrics Library.
Select the KPIs for your organization.
- Definition of KPIs to be used, data sources, and ownership
Use the IT Management Dashboard.
- Configured IT dashboard
Module 3: Review and Develop the Action Plan
The Purpose
- Learn how to review and plan actions based on the KPIs.
Key Benefits Achieved
- Lead KPI review to actions to improve performance
Activities
Outputs
Create the scorecard report.
- Initial IT scorecard report
Interpret the results of the dashboard.
- Action plan with initial actions
Use the IT Metrics Library to review suggested actions.
Module 4: Improve Your KPIs (Onsite)
The Purpose
- Use your KPIs to drive performance.
Key Benefits Achieved
- Improve your metrics program to drive effectiveness
Activities
Outputs
Develop your action plan.
Execute the plan and tracking progress.
Develop new KPIs as your practice matures.
- Understanding of how to develop new KPIs using the IT Metrics Library
Module 5: Next Steps and Wrap-Up (Offsite)
The Purpose
- Ensure all documentation and plans are complete.
Key Benefits Achieved
- Documented next steps
Activities
Outputs
Complete IT Metrics Library documentation.
- IT Metrics Library
Document decisions and next steps.
- Action plan
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.
Guided Implementation #1 - Choose the KPIs
- Call #1 - Scope dashboard and reporting needs.
- Call #2 - Learn how to use the IT Metrics Library to select your metrics.
Guided Implementation #2 - Build the dashboard
- Call #1 - Set up the dashboard.
- Call #2 - Capture data and produce the report.
Guided Implementation #3 - Create the action plan
- Call #1 - Review the data and use the metrics library to determine actions.
- Call #2 - Improve the KPIs you measure.
