Tagged - calculator

Analyze Your Service Desk Ticket Data

Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Analyze Your Service Desk Ticket Data – Executive Brief

Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...

Analyze Your Service Desk Ticket Data – Phases 1-3

Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.

Service Desk Ticket Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.

Ticket Analysis Report

Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.

Service Desk Software TCO Comparison Tool

This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...

ROI Calculator Worksheet

Measuring project performance, and calculating ROI, will help you halt failing projects before they consume additional resources. Use this worksheet to help you make your...
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