|
Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
|
|
|
Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...
|
|
|
Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
|
|
|
Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
|
|
|
Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
|
|
|
This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
|
1
|
|
Measuring project performance, and calculating ROI, will help you halt failing projects before they consume additional resources. Use this worksheet to help you make your...
|
11
|
